Shipping & Returns

What are Ocean Freight Surcharges?

Ocean freight for a shipping container has risen from $4,800 to $18,000 over the past year or so.  Also we have seen significant rail and gas increases.  We have resisted the need to implement this surcharge in hopes that the rate would go down.  Unfortunately they have continued to rise and because of this we have been forced to implement a 15% OFSC on all orders place after August 6th, 2021.  Our goal and commitment to you is to remove this surcharge as global shipping returns to normal.

Where is my order shipped from?

Orders are shipped from our warehouse in Chattanooga, TN.

How much is shipping?

Shipping is calculated based on your order size and location. You may qualify for a freight discount based on your order total and delivery location.

How will my order ship?

Most of our freight shipments are delivered via Roadrunner or Southeastern Freight Lines. Note that it can take up to 14 days to receive your order from the requested ship date.

What if my order is damaged?

Please download the Jeffan Claims Form below and submit the form, images, and a brief description of the damage to [email protected] within 7 days of delivery. Any damage to boxes or packaging must be noted on the proof of delivery and given to the freight company at the time of delivery. Refer to our Terms & Conditions for more details regarding freight damages.

How do I return an item?

We do not accept returns unless an item is damaged. Please email [email protected] if your item is damaged.

Download Jeffan Claims Form

Jeffan Freight Program