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Shipping & Returns

Where is my order shipped from?

Orders are shipped from our warehouse in Chattanooga, TN. For container orders, we ship from the Jakarta Port in Indonesia.

How much is shipping?

Shipping is calculated based on your order size and location. You may qualify for a freight discount based on your order total and delivery location.

How will my order ship?

Most of our freight shipments are delivered via Watkins Shepard or Southeastern Freight Lines. Note that it can take up to 14-28 days to receive your order from the requested ship date.

Do you have any freight caps?

Yes, depending on your order amount and location.  Please ask customer service for more details. Note that all freight caps are based on the wholesale price (before discounts).

What if my order is damaged?

Please email images and a brief description of the damage to claims@jeffan.com within 7 days of delivery. Any damage to boxes or packaging must be noted on the proof of delivery and given to the freight company at the time of delivery. Refer to our Terms & Conditions for more details regarding freight damages.

How do I return an item?

All returns must receive prior authorization from Jeffan and be in their original packaging. Please email claims@jeffan.com to receive a claim form.